Thank you for your feedback. We appreciate all thoughtful comments to help us maintain and improve services. We apologise for the check in screen being out of action currently. This was affected by the cyber attack some months ago. Although it has been a while, we do hope to resolve the issue eventually with cooperation from the IT department at the CCG. We apologise for any inconvenience to patients. There are two reception desks where you can check in on ground and first floor. Sometimes patients do not realise that you can check in on both floors. The first floor one can be reached by the lift for those unable to climb stairs. In addition we have a patient helper on Mondays and Fridays who is able to help check patients in, point them to services and help with general enquiries.