Tower Hill Partnership Medical Practice

433 Walsall Road, Perry Barr, Birmingham, England, B42 1BT Also known as: TOWER HILL PARTNERSHIP MEDICAL PRACTICE 35 reviews

Reviews

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22nd January 2024


I have tried to get an online appointment for days which is impossible rang up told appointments were gone, told can't book a triage either. Surgery has become very poor very neglected for patients. Go else where its best.

Suggested improvements
Yes hire more doctors this surgery is very poor.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
30th November 2021


Extremely rude receptionist. I am full time employee tried every single day from my busy schedule to make an appointment. Struggling with my medical issues but unfortunately after describing my medical problem they don’t want to give appointment. I have asked receptionist to give me appointment if not the same day, any other day. But she refused. Now I am going to take this matter to NHS All the very best to Tower Hill Medical Centre and please fir the sake of patients change your receptionist they are good for nothing.

Suggested improvements
Change the receptionist

Experience
Involvement
Cleanliness
Staff
Appointment
 
11th September 2021


Towards the end of Covid restrictions I was in extreme pain with an arthritis flare up. I couldn't get through to speak to a doctor due to the restrictive booking system where you have to phone at 8am if you need to see a doctor and even then you are in a massive que and by the time you get to speak to anyone (which is almost impossible!) there are no appointments left for that day. I was in so much pain in my anxiety I went to the surgery to try to even see a receptionist. On getting to the practice reception were locked into their own little behind an exterior intercom and were extemely rude even though I was in so much pain I was crying on their doorstep. Even the pharmacist next door to reception was shocked at how I was being dealt with as the lady came out to see if I was alright, I was not alright but I had to leave and make my way home on public transport in severe pain feeling like I wanted to kill myself I was in so much pain. On returning home I phoned 111 service who sent out an ambulance. Paramedics were really nice and understood my dilema, I didn't need an ambulance I needed GP support. Paramedics told me the GP'S service could be considered as neglect of duty. They managed to get a doctor from elsewhere to contact me with advice. I was basically told to go away byTower Hill as there was nothing they were prepared to do to help me. Their receptionist patient service is atrocious. Rude and condescending, I would never recommend ANYONE to register with this practice.

Suggested improvements
EVERYTHING - TOTAL RUDE RECEPTION STAFF - Consider re-staffing and customer service training. Your 8 a.m. phone in service in no way takes into account working patients who cannot sit on the phone for 2 hours on the way to work only to no get an appointment.

Experience
Involvement
Cleanliness
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Appointment
 
Written by a patient
28th February 2018


Receptionist Bal ,unfriendly ,sarcastic , condescending, and seemed annoyed by my presence (Having a chat with her colleague) Insisted that instead of walking straight to the desk, when nobody else waiting, I had to walk round the queuing rails and then approach her from the correct direction ! Never mind that I am a patient, with a potentially serious illness. A little power victory , is more important, A smile and a warm friendly voice , seems to have been deleted , from her toolbox ! Male doctors fantastic , and absolutely professional .

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
27th January 2018


did you know that ,currently, you can only book an appointment two weeks or more in advance .The appointments for next week are strictly "phone on the day"

Recommend
Involvement
Cleanliness
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