Share review of Tower Hill Partnership Medical Practice

Tower Hill Partnership Medical Practice 2018-01-24 Person 3 5 0

I find the doctor I normally see excellent ,calm, approachable, listens and the vast majority of receptionists are friendly and helpful but today i got a real beauty.I had triage on monday and was diagnosed with gout the doctor arranged for some pain killers and said if the pain was still bad to see him in a few days This afternoon I tried to make an appointment for Friday and was told ,by pretty uncaring receptionist that there were no appointments and I would have to ring at 8am on Friday I tried to explain the situation and the fact that a Dr had asked to see me if the pain was still troublesome but it cut no ice "ring on Friday"was the refrain.What is the point of a Dr saying that you should be seen if this happens.I must stress that this is an isolated incident as normally the receptionists at least make an attempt to help you.By and large a good team let down by one person