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Tower Hill Partnership Medical Practice
2015-04-29
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Written by a patient
Written by a patient 29th April 2015
The appointment system does not work, I called this morning at 8.10 where I was 29 in the cue 25 minutes later I finally get through where there are no appointments available today. If it was not urgent to see a doctor I would not of waited in a cue for 25 minutes to get an appointment. Over the last 3 months I have not been able to get an appointment, I am having to utilise other avenues to try and find out what is wrong. This is an absolute disgrace to not be able to see a GP to have medical support to see what is going on, what ever happened to duty of care and human basic rights.
6th May 2015
Response from Tower Hill Partnership Medical Practice
We are extremely sorry to hear that you were unable to get an appointment. There are appointments available with a duty doctor every day who can triage your call and advise on a course of action. These triage appointments are designed to help those who are unable to attend initially or busy people on the move and those who cannot attend at allocated times. Balancing the appointment system between those who need to attend and those who book and then do not attend is a fine line. We get on average 130 -150 people who do not attend weekly. This makes it difficult for those who genuinely need an appointment. Please do come forward so your needs can be suitably addressed.