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Tower Hill Partnership Medical Practice
2016-12-30
Person
2
5
0
Written by a patient
Written by a patient 30th December 2016
This may be a new surgery but your better off going to a walk in centre you cant get an appointment even the internet booking appointments are limited or are offered a telephone appointment How can a doctor diagnose a problem with a telephone call the receptionists need to be retrained in manners Medical notes are not as accurate as they should be they dont manage ongoing conditions very well and always assume its the same problem imply you may have depression when you have medical issues they they dont manage properly. The surgery is clean and has onsite parking and a lift and a onsite chemist
15th September 2017
Response from Tower Hill Partnership Medical Practice
Thank you for your comments. Telephone discussions are increasingly popular and a very useful way of patients speaking to clinicians directly. If there is a need to be examined and diagnosed the clinicians can negotiate a time/ date to suit patients. The telephone discussion can also be a video call where you can be seen and can see the clinician. These are not used very often currently but we are hoping the uptake will increase. We welcome feedback on this option of appointment choice soon. If you feel you need assistance with an on going concern please come forward and we shall be pleased to help you.