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Tower Hill Partnership Medical Practice
2015-04-22
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Written by a patient
Written by a patient 22nd April 2015
The phone for an appointment the same day only system is useless! On numerous occasions when calling at 08:00 i was 25+ in the queue therefore unable to get a timeslot anywhere near a time when i could get to the surgery. Thinking of changing doctors as this system is not working.
3rd December 2015
Response from Tower Hill Partnership Medical Practice
The call queue is handled by a team of at least 5-6 of receptionists who aim to get the queue down quickly. There is facility on the telephone system for up to 30 incoming calls. Every morning the call board logs the number of people on the line. This averages around 30 callers at 08.00a.m. daily. This explains why if 30 people all ring at 08.00a.m they may be in the queue position 1-30 despite thinking they rang first. The 30 call queue is brought down and calls usually answered within 10 -15 minutes. There are numerous same day telephone appointments for the duty doctor in addition to face to face appointments daily. Please be patient and your call will be dealt with.