Tower Hill Partnership Medical Practice 2017-11-03 Person 3 5 0

It is very difficult to get through on the telephone if you need an appointment. They tell you to call at 8.00am but you can be number 50 (or higher)in the queue and when your travelling to work it is impossible to do. They offer appointments that you can book online but you can never get them on the same day so unless you know in advance if you are going to be ill it doesn't really help. The majority of the receptionists are very helpful but there are a few that speak to patients as if they are an inconvenience so if they don't want to help people maybe they shouldn't be a doctors receptionist. If I need an appointment I generally go to the surgery and stand and wait until they open to see if they have any appointments available. I know there are limited appointments available but when you work they should be able to fit you in. They say they are open 8.00-8.00 but when passing on several occasions at night they were locked up at 7.30pm but receptionist was in there sitting in the dark! They could have seen more patients in that last half hour so they should stay open until the correct time. It is also frustrating when you hear them tell people there are no appointments but there are only about 5 people in the waiting room! Where are all the people that are taking the appointments up??