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Tower Hill Partnership Medical Practice
2017-03-30
Person
2
5
0
Written by a patient
Written by a patient 30th March 2017
Nearly impossible to get 'routine' appointments, waiting time is 2 weeks. Their response is just to turn up next day at 8am and expect me to get out of bed early to wait outside for the doors to open? Getting through by phone is impossible and long waiting times. You really do need to have more routine appointments available as not all appointments are urgent.
Some of the Drs are ok (its a hit and miss), some of the receptionists are nice but most are rude and just want to quickly get rid of you, they don't take time to listen to patients needs and quickly jump to conclusions.
They never listen to my feedback when I am there.
15th September 2017
Response from Tower Hill Partnership Medical Practice
Thank you for submitting your comments. There are daily telephone appointments and a duty doctor that can discuss issues on the phone. This saves unnecessary visits as these discussions are very helpful and can resolve concerns. The doctors can also ask patients to come down if required. Many routine appointments are booked this way now. Patients are often pleased to discuss issues and only come down if they need to after discussion with clinicians.If you are not sure what is urgent, routine/ or non urgent, please try to ask for a telephone discussion first. Routine reviews for chronic disease are usually pre booked some weeks prior or by letter invite. Please enquire about online access so that you can book appointments on the internet which means that you do not have to call on the phone system if you do not wish. We always welcome constructive thoughtful feedback so please come forward and we shall be pleased to hear your suggestions. We run a patient participation group which you are welcome to join if you wish to help maintain improved patient services.