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Torrington Park Group Practice
2015-10-22
Person
2
5
0
Written by a patient
Written by a patient 22nd October 2015
A year ago I would have given this surgery a five star rating across the board. I still rate the doctors highly (including the placements), the IT works and the front line staff are lovely; but efficiency has dropped dramatically. Telephone calls go unanswered, test results are not reported on, and appointment opportunities seem impossible to arrange. It feels like they have either taken on too many patients or changed/lost the office manager. Shame, I used to feel they were really special and caring, and told colleagues how good they were; they may still be good people, but not a good organisation.