Torrington Park Group Practice
20th August 2021
It's obvious the practice is overworked and is stretched to breaking point. It is incredibly stressful waiting on the phone for between 30 minutes and an hour ...yes an hour, particularly if you are unwell.
If you do get through you always speak to a different Doctor and if it's an ongoing condition you have to explain and answer questions, because the Doctor doesn't know you and maybe doesn't read the notes properly. I realise it must be incredibly difficult for the Doctor too. Unable to build a relationship with a stranger, really acting in my opinion, like a highly qualified, overpaid call centre operator. It's no wonder Partners leave at 60. It must be so demotivating. And they are so busy as a practice, dealing with matters of life and death, they are ignoring the correct protocols in dealing with non life threatening conditions. I know, because I have researched my particular condition and I feel I'm out on my own. That's OK, I'm intelligent and responsible. What about those who aren 't?
I have been really disappointed I have been unable to build a continuos relationship with a Doctor and I am sure that on the other side, the doctors are frustrated they don't have time to get to know their patients,
Well, there is a lot you can do better as regards the doctor/patient relationship; but under the circumstances of a practice with too many patients and too few partners, it seems to be an impossibility. You are doing your best under very trying and difficult circumstances.