Share review of Torrington Park Group Practice

Torrington Park Group Practice 2019-12-19 Person 1 5 0

I found the Asian receptionist very rude and dismissive when I was enquiring about a telephone appointment a doctor had missed over an hour ago. My appointment could not be seen on her computer therefore she wasn't bothered to do anything about it other than make a note. There was no consideration for the mental stress that it was causing me or the fact that it had an impact on my work day. I took the initiative to book an appointment with another doctor who was lovely and she could see i had an telephone appointment booked earlier that day on her computer confirming what I knew to be true. No communication was given to me from the surgery or the original doctor about postponing the telephone appointment, which was disappointing and very unprofessional. I think the receptionist needs to be a little more considerate about the way she deals with patients who approach her with a legitimate problem, and consider the affect her dismissive manner could have on their mental wellbeing particularly when they are going to the doctor and already feeling vulnerable or poorly.