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Tilehurst Village Surgery
2017-02-27
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Written by a patient
Written by a patient 27th February 2017
After a six minute wait for the phone to be answered, II was told that the earliest non urgent appointment was three weeks hence, despite being asked by the doctor two weeks ago to return in two weeks.
Clearly this surgery is unable to cope.
27th February 2017
Response from Tilehurst Village Surgery
We are sorry to hear that you are disappointed with the level of service from Tilehurst Village Surgery. Calling first thing in the morning is a busy time. We have recently put a voice message 'attendant' system in place that we would have hoped should have advised you to call back a little later for non urgent appointments; the wait hopefully would not have been so long. For those people trying to get through for urgent requirements we are aiming to increase our morning staffing levels. Sadly our pre bookable appointments are at a three week wait (unless cancellations occur), we would advise anybody advised by a Dr to make a return visit to book on their departure to avoid this eventuality. We welcome your feedback and can ensure you we are working hard to increase our appointment availability. Whilst the issue with appointments is a regional issue we would hope to be able to offer a better service here. Practice Manager