92 Westwood Road, Tilehurst, Reading, England, RG31 5PP
Also known as: Chancellor House
After a six minute wait for the phone to be answered, II was told that the earliest non urgent appointment was three weeks hence, despite being asked by the doctor two weeks ago to return in two weeks. Clearly this surgery is unable to cope.
We are sorry to hear that you are disappointed with the level of service from Tilehurst Village Surgery. Calling first thing in the morning is a busy time. We have recently put a voice message 'attendant' system in place that we would have hoped should have advised you to call back a little later for non urgent appointments; the wait hopefully would not have been so long. For those people trying to get through for urgent requirements we are aiming to increase our morning staffing levels. Sadly our pre bookable appointments are at a three week wait (unless cancellations occur), we would advise anybody advised by a Dr to make a return visit to book on their departure to avoid this eventuality. We welcome your feedback and can ensure you we are working hard to increase our appointment availability. Whilst the issue with appointments is a regional issue we would hope to be able to offer a better service here. Practice Manager
Awful surgery. My mum ended up in intensive care with sepsis as she was continually fobbed off by the doctors here. The night before she was admitted a doctor came to the house and didn't even check her over, just gave Her a prescription for oral antibiotics! Less than 24 hours later she was taken straight to resuss in a&e with severe kidney infection and blood poisoning. I almost lost her. Since then I have lost all faith in Tilehurst Village Surgery. Used to have decent doctors, seems they have all been replaced with ones who don't have a clue. The one I have seen on the past 3 occasions literally sits and googles everything I tell her then prints it off gives it to me and sends me on my way! Today I called them as I have been very sick and suffering headaches at 30 weeks pregnant and they wouldn't fit me in even though those are signs of pre eclampsia. I wS told a doctor would call me back. Still waiting for that call and it's 7pm! This surgery is apauling I can't wait to move house so I never have to see them again, it scares me that my mum has to rely on such incompetent doctors. Avoid at all costs!!!
I am British and have recently returned to the UK after having lived abroad for many years. I heard so many awful stories about the state of the NHS that I just presumed any experience with healthcare here would be a bad one. On the advice of my Niece who is a patient of Tilehurst Village Surgery I registered with them. I was not surprised but honestly amazed at how professional, well organised and helpful every one is at the surgery. That is the whole group of people who work there. The Doctors, the Nurses and the Reception personnel. They are an absolute credit to themselves and their profession. The Doctors are open minded and caring but honest at the same time and give excellent advice. The nurses are great, totally efficient and kind. The Reception staff make every effort to accommodate the appointments we require. They even leave space for urgent patients most days. Personally I ask for an advanced appointment, book able in advance. Which is a good system and I am happy to wait a few days if necessary as I'm sure there must be many more urgent cases than myself. In this way we are able to actually request the Doctor we feel most comfortable with Also the surgery leave certain free apppommemts in the morning for more urgent cases which is very logical. The whole system that they use is inspiring and efficient and very well organised. Also their system of prescribing prescriptions on line works so well. You can request your prescriptions to be sent to Triangle Pharmacy where it is easy to pick them up from without having to go to the surgery twice. I honestly rate this surgery 10/10!!! Congratulations to all who work there for doing such a great job. Kind regards, Karen Schiabello