Tilehurst Village Surgery

92 Westwood Road, Tilehurst, Reading, England, RG31 5PP Also known as: Chancellor House 29 reviews

Reviews

Recommend
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25th July 2023


With the current health issue I have the surgery has been very efficient and from the reception getting me appointments with the nurse and then the doctor to the nurse providing thorough 5 star care I am more than happy.

Suggested improvements
I’m happy with the service

Experience
Involvement
Cleanliness
Staff
Appointment
 
2nd March 2023


Complete incompetence, rudeness and ignorance all round.

Suggested improvements
They could (and should) do everything better.

6th March 2023
Response from Tilehurst Village Surgery

We're sorry to see that you have not had a good service from us. To help and understand what went wrong can you please give us feedback on our website. Thank you.

Experience
Involvement
Cleanliness
Staff
Appointment
 
26th October 2021


All we wanted was a call to explain abnormal test results, it shouldn’t take over 2 weeks for this to happen, and we still haven’t spoken to a doctor about them.

Suggested improvements
Phoned us

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
8th July 2021


Awful receptionists, dismissive, rude and incompetent. Unapologetic for mistakes and ask invasive questions which they have no right to ask without benefit of medical training. The Doctors and Nurses are actually very good if you are fortunate enough to actually get an appointment, sadly, they are completely let down by the worst receptionist team I have ever experienced at a Surgery. Or anywhere for that matter. If possible avoid like the plague.

Suggested improvements
Train the receptionists in basic communication and listening skills.

Experience
Involvement
Cleanliness
Staff
Appointment
 
8th July 2021


The receptionists are rude, unhelpful, incompetent and unapologetic. The medical staff are very good but the receptionists lack even basic listening skills, talk over you and ask intrusive questions they are not qualified to ask. Highly unhelpful.

Suggested improvements
Train the reception team in communication skills.

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Tilehurst Village Surgery: http://iwgc.net/ecgkw