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No way you can get through them to get an appointment. Only phone calls appointment can be made but their website states that you can make by person which is not true. called 3 days in row no luck. If you already at work or driving to work you want be able to call at 8am. Taking day off just for making appointment is ridiculous because you probably won't be luck and waisting your day ( it's either unpaid day or day from your holidays)