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5th June 2021


Can’t get an appointment, when you finally get through very unhelpful rude staff, have had ongoing medical problems and they just say no more to do. Changed doctors and within 2 hours an appointment and totally different kind caring doctors. Smear test 2 years overdue as can’t get an appointment Actually failing as a surgery

Suggested improvements
1 - make more phone lines available so can actually get though rather than not even being able to get in the queue 2 - retrain reception on people skills

Experience
Involvement
Cleanliness
Staff
Appointment