Thomas Walker Surgery

Thomas Walker Medical Centre, Peterborough, England, PE1 2QP 5 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
6th February 2023


I have lived in Peterborough for several years and this surgery has declined into an unusable service. The receptionist is horrible, rude and will run you off the phone. You struggle to get an appointment and the phone just rings and rings.

Suggested improvements
Employ some more staff and train the ones you have how to speak to people.

Experience
Involvement
Cleanliness
Staff
Appointment
 
27th January 2023


I phoned yesterday 26/1 took about twenty minutes to get through, which I thought was good , the receptionist was lovely on the phone, got appointment within half hour , we didn't wait too long to see gp who was so lovely , he said he was helping out so not one off our permanent doctors, he was great with my daughter who's ten , talked her through what was wrong and what she needed to do ,thank you

Suggested improvements
Nothing was great

Experience
Involvement
Cleanliness
Staff
Appointment
 
29th July 2022


Really poor service I have called and called you never get an appointment when you get through your met by very rude receptionists how can this continue something must be done about it

Suggested improvements
Get an appointment would be a start not have rude receptionists

Experience
Involvement
Cleanliness
Staff
Appointment
 
17th February 2022


My 91 year old father has been told by his his surgery to make an appointment to discuss his recent blood test results with his doctor. I have been on the phone for 2 days solid but cannot even get in the queue! What is it coming to when they worry an old man like this !

Suggested improvements
Answer the phone to start with! Make your queue longer? Or better still let people book advance appointments. It feels like a blame game...you text to say there's a problem then create lots of stress for their patients. NOT GOOD!

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th June 2021


Can’t get an appointment, when you finally get through very unhelpful rude staff, have had ongoing medical problems and they just say no more to do. Changed doctors and within 2 hours an appointment and totally different kind caring doctors. Smear test 2 years overdue as can’t get an appointment Actually failing as a surgery

Suggested improvements
1 - make more phone lines available so can actually get though rather than not even being able to get in the queue 2 - retrain reception on people skills

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Thomas Walker Surgery: http://iwgc.net/ecgsi