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The Wall House Surgery
2019-11-12
Person
2
5
0
Written by a patient
Written by a patient 12th November 2019
I have no complaints about the quality of care once you get to see a doctor but the problem is getting to see one. They have been looking into alternatives to the ridiculous "you can book two weeks ahead" system which has made booking an appointment almost impossible. Today (November 11th), I logged onto the App at 7.40am to see one appointment for today, which was taken from under my nose as I tried to book it. I then called at 1 second past 8am to be told I was number 12 in the queue. I can totally see why people end up clogging A&E when it's so difficult to see a GP.
For the life of me I can't understand why they can't do FaceTime appointments like other surgeries; these could be done out of standard hours and would reduce the burden on the surgery itself. They've had this feedback since the "new' system was put into place last year and yet, here we are, with massive patient frustration and a ridiculous competition to see a doctor
I know things are challenging with NHS underfunding but the surgery isn't helping itself or its patients