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The Wall House Surgery
2020-10-21
Person
1
5
0
Written by a patient
Written by a patient 21st October 2020
It is appalling that I have had to wait over a week after getting blood results that the doctor wished to speak to me about. I was told I had a phone appointment between 9am and 11am. I have waited in and at 11.45 I still have not had a phone call. It is disgraceful- surely if you say between a certain time I should expect a call. I don't know what is wrong with my blood test and the surgery should understand that this causes anxiety, so I would expect that having to wait over a week that I would receive the call within the given time.
Suggested improvements
If you say to a patient that they will receive a phone call between a certain time, phone them between that time.