The Village Surgery

The Village Surgery 2019-02-22 Person 4 5 0

Only one complaint. My mother requires a wound on her ankle to be thoroughly checked and dressed once a week to prevent an ulcer. For some reason, and one I’ve not encountered before, the Practice Nurse does not do dressings. I am having to take my mother to the Walk-In Clinic at Finchley Memorial Hospital and sit and wait for 2 hours for a 5 minute dressing. Absolutely ridiculous. At my own surgery the Practice Nurse carries this out as a matter of course. I have also spoken to friends and colleagues non of whom have ever experienced this at their surgeries. Please look into. Many thanks

The Village Surgery 2018-10-13 Person 5 5 0

I was recently in the surgery to re-register with the surgery as I have recently move back into the area, I was asked to fill a few forms, one of them was for diversity and it requires me to fill my enthicity. I am of African descent and I was very upset to see that Nigeria was on the list by itself( I am Nigerian), I don't know if they are aware that Nigeria is in the Africa or it was just an honest mistake.. I pointed this out to the receptionist and she advise she will look into it, I would like that to be corrected. Everything else was great as usual expect for that. I will be attending again soon and I hope this has been corrected by then. Thank you

The Village Surgery 2016-09-13 Person 4 5 0

The admin team are fabulous but I felt that I would be unlikely to say to any more friends or family to attend here. The receptionists are great, they make getting repeats and stuff a pure joy. The practice manager is very helpful too. The GPs are nice and I get on well with mine, its just the reluctance to get a reason for some pains, psychological symptoms, physical symptoms. I appreciate that the surgery is busy and the doctors are both nice enough. Short term care wise they are fab and you can usually get an appointment within a week, there is a self service ap for your phone which is awesome, and you can even do e-prescribing and repeats that are ordered on the phone and then picked up at your local pharmacy which is great. Thanks Guys!

The Village Surgery 2016-05-25 Person 5 5 0

An excellent GP practice. With a great sense of care compassion and profound medical knowledge

The Village Surgery 2015-12-01 Person 3 5 0

I have no complaints regarding the quality of care from the doctors or the nurses. In fact, I have been pleased with the care to date (I have been with the surgery for one year and had cause to visit twice). However, I have found the receptionist(s) to be abrupt, bordering on rude, and unhelpful. People more often than not contact a doctors surgery because they are unwell and I would strongly recommend that the receptionist(s) consider this and employ some sense of empathy for the individuals with which they are communicating. A little bit of compassion and understanding goes a long way. If they are not capable of doing so, then they are in the wrong profession.