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The Village Surgery
2015-12-01
Person
3
5
0
Written by a patient
Written by a patient 1st December 2015
I have no complaints regarding the quality of care from the doctors or the nurses. In fact, I have been pleased with the care to date (I have been with the surgery for one year and had cause to visit twice). However, I have found the receptionist(s) to be abrupt, bordering on rude, and unhelpful. People more often than not contact a doctors surgery because they are unwell and I would strongly recommend that the receptionist(s) consider this and employ some sense of empathy for the individuals with which they are communicating. A little bit of compassion and understanding goes a long way. If they are not capable of doing so, then they are in the wrong profession.