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The Village Medical Centre
2020-08-19
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5
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Written by a patient
Written by a patient 19th August 2020
Virtually impossible to get through on the phone, and now the reception is closed unless you have a scheduled appointment so can't even go in to speak to a member of staff.
Suggested improvements
Answer the phone
Contact patients when there is an issue with a prescription request
Give your reception staff Customer Service training
Be more proactive in problem-solving
Care about your patients