The Village Medical Centre

Kingswood Way, Great Denham, Bedford, England, MK40 4GH 15 reviews

Reviews

Recommend
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Written by a patient
5th October 2020


Tried to get a flu vaccination. No reply to phone or email, despite what it says on the website. So tried the Village Pharmacy. They replied to phone within seconds and immediately gave me an appointment!

Suggested improvements
Answer phone and emails

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th August 2020


Virtually impossible to get through on the phone, and now the reception is closed unless you have a scheduled appointment so can't even go in to speak to a member of staff.

Suggested improvements
Answer the phone Contact patients when there is an issue with a prescription request Give your reception staff Customer Service training Be more proactive in problem-solving Care about your patients

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th February 2020


Dreadful in every respect I’m afraid and it used to be so good! Very difficult to get through on the phone, repeat prescriptions never ready on time, doctors who aren’t interested and reception staff who happily lie to you. Very disappointing and actually upsetting when you remember how good it used to be.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
25th July 2019


I appreciate the huge demands on the NHS and support it wholeheartedly, however, I can't get through on the phone to my surgery to make an appointment. If I do get through, I am transferred to a hold area. After 4 - 5 minutes of no sound on the end of the line, I hang up. Please kindly improve the phone reception service.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
24th December 2018


Can only get someday appointment- reception staff unfriendly and unhelpful. They fob you off make out how busy they are is hardly good caring service. Very poor show

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review The Village Medical Centre: http://iwgc.net/ecg2f