The Surgery

Written by a patient

Had an urgent need for an appointment prior to going on holiday and my medication was giving sudden side effects. Got an appointment the same day at West End (not often that happens in my experience). Reception and the GP were very helpful and could not have given better service.

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Appointment

Written by a patient

My GP is Dr Sekhon and my 93 year old father's is Dr Pillai. We have had appointments with both doctors recently. I accompany my father to his. Both doctors are very approachable, patient, caring and take time to explain their views and options available. Both doctors have called me at home in the evening to follow up on tests or to check how my father's medication is working. My father has very poor hearing and several age related problems. The receptionists are always very understanding and helpful. It is so important to be able to have one GP for continuity of care but in an emergency or when the GP is on leave, we have seen other doctors in the practice and always been well looked after. It is difficult to know how they could improve the service.

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Cleanliness

Staff

Appointment

Written by a patient

The medical care is extremely good once you get to see a doctor. It is almost impossible to see one's own doctor unless you wait for at least two weeks. In my experience appointments on the day are very difficult to get - but it can be done, but unlikely you will see your own doctor . The West End surgery attached to this practice has a wonderful car park and it's always easy to park .

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Involvement

Cleanliness

Staff

Appointment