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Every time I ring the surgery, which is rarely as I am aware they are extremely busy and I only go to the doctors
If I really have to, I am made to state my issue and the receptionist decides if I need an appointment. They completely write me off everything and talk to me like I'm an idiot, I'm 20 years old, I pay my taxes and work within healthcare and have enough knowledge to know if j need a doctor or not. When I finally got an appointment the doctor be littled me and then answered her phone during our appointment. Good job my illness was not a sensitive issue. Now I still have the same issue and will have to ring them and try get an appointment all over again.
We are so sorry to read this. Please do email jowadey@nhs.net, Practice Manager so that we can investigate into this fully for you. We pride ourselves on excellent customer service, please do get in touch.