Report this review of The St Lawrence Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
The St Lawrence Surgery
2016-07-26
Person
1
5
0
Written by a patient
Written by a patient 26th July 2016
Second time in a row I have been unable to get an appointment at the surgery. The first time I was told there was no one that would be able to help me with my problem and I wasn't given any assistance as to who or where I should contact. The second time i successfully managed to make an appointment only to be called 5 minutes later to be told the receptionist that took my call managed to mess it up in the space of 5 minutes and gave the appointment to someone else. Really feel like you don't matter to the surgery unless you're an old person on a mother of a young child. Anything else and you're shoved to the bottom of the pile to fend for yourself it's ridiculous.
27th July 2016
Response from The St Lawrence Surgery
I am really sorry to read this review, please telephone me on my direct line so we can resolve this immediately. My direct line is 01903 222902 or my email is jowadey@nhs.net - I am always here to help with any concerns you are having and help to put this right for you. Best wishes Jo Wadey Practice Manager