Share review of The St Lawrence Surgery
Second time in a row I have been unable to get an appointment at the surgery. The first time I was told there was no one that would be able to help me with my problem and I wasn't given any assistance as to who or where I should contact. The second time i successfully managed to make an appointment only to be called 5 minutes later to be told the receptionist that took my call managed to mess it up in the space of 5 minutes and gave the appointment to someone else. Really feel like you don't matter to the surgery unless you're an old person on a mother of a young child. Anything else and you're shoved to the bottom of the pile to fend for yourself it's ridiculous.
I am really sorry to read this review, please telephone me on my direct line so we can resolve this immediately. My direct line is 01903 222902 or my email is jowadey@nhs.net - I am always here to help with any concerns you are having and help to put this right for you. Best wishes Jo Wadey Practice Manager