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The St Lawrence Surgery 2018-09-12 Person 4 5 0

Saturdays the phones are not open and patients are seen for pre-booked appointments only. I rang only to be told by automated message that the surgery was closed. I had an infected scratch on my leg, acquired while gardening the previous evening, probably after the surgery closed, and when it became clear on Saturday morning that I needed antibiotics, I had to go down to A&E to get them after a 2 hour wait, whereas this could doubtless have been dealt with more quickly and effectively by your practitioners. Your website implies that it was not an option for me just to pop in on Saturday morning without an appointment made on a weekday, which clearly was not possible in this case. I just raise this as a 'loophole' in the practice's service. Otherwise an excellent practice.