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The St Lawrence Surgery 2016-07-27 Person 5 5 0

Words cannot express just how excellent every aspect of St Lawrence Surgery is. From the moment that you arrive, although the car park is small'ish, you only have to wait a few moments to park due to the fast patient attention which in turn, releases a parking space. When you enter the modern, efficient and superbly clean reception area, you are ALWAYS greeted with a smiling, cheerful receptionist that know me and most others by our first names and their welcome and efficiency is first class. The Doctors and Nurses are very friendly and professional and make you feel like a person in need of help (unlike other surgeries that I have to visit with clients during my work as a part time carer/support worker) and you are never hurried or made to feel obliged to leave as some medical professionals do due to time constraints. At this point I would like to offer my appreciation to 2 outstanding Doctors, Dr James Read and Dr Stokes who are always willing and eager to please you AS A PERSON & NOT JUST A PATIENT and do all that they can to resolve your problem, and above all else, they take the time to listen to ALL your concerns. I would also like to express my most sincere thanks to Nurse Karen Jacobs who takes care of my asthma condition with the greatest of compassion and understanding who I cannot praise and commend highly enough. Karen is a perfect example of how a Nurse should interact with a patient. Also, a special thanks to Nurse Sarah Jago who is my ideal Phlebotomist (she knows my veins so well :) and her dual role as Receptionist/Telephonist is faultless due to her inter-personal skills and friendly demeanour. Also, the connection with Tarring Pharmacy is extremely efficient and friendly. For example 'Lucy' calls if there is the slightest concern relating to a prescription thus placing the emphasis on the patient/customer care, so once again, sincere thanks to Nathan and Lucy for their efficiency, professionalism and courtesy. To conclude, St Lawrence Surgery is in my opinion, the flagship model on how a surgery should operate in EVERY way. I am a (very) regular user of all the services provided and I have NEVER experienced a single negative concern during my years as a patient with a great deal of medical problems. From the smile when you walk up to the Receptionist through to the wave goodbye or collection of a prescription, the whole experience is just perfect! Please acknowledge my comments of appreciation to the named staff as their professionalism and efficiency should be recognised and recorded (on their personnel file). Thank you. Leslie Lee Worthing