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The Smithy Surgery
2023-05-19
Person
1
5
0
19th May 2023
Can’t get through then when you do I’m trying to explain what I need to be spoken over and totally misunderstood e because I wasn’t being listened to. Then being told they don’t know what to do with my referral which also didn’t get there the first time. It is to do with my heart and I value my health , I’m being told there’s no staff call back another day. So I’m still non the wiser what is going on or even if a GP has looked at the referral which was sent weeks ago.
Suggested improvements
Listen and not expect patient to keep calling