The Smithy Surgery

4 Market Street, Hollingworth, Hyde, Cheshire England, SK14 8LN
9 reviews

Reviews

Recommend
Involvement
Cleanliness
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Appointment
 
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18th September 2023


Can not get an emergency same day appointment with ease whatsoever bearing in mind I work full time.

Suggested improvements
Everything regards communication appointments repeat prescriptions.

Experience
Involvement
Cleanliness
Staff
Appointment
 
30th June 2023


Difficult to get through on the phone or make an appointment. Rude and abrupt reception staff. No longer take prescription requests over the phone or via email, no flexibility around this despite the urgency of required medication. Expected to hand deliver repeat prescription requests. Happy to leave patients without medication for weeks whilst waiting for appointments.

Suggested improvements
More flexibility in prescription requests for medication not on repeat or on the NHS app. This does not work for people who work and cannot visit the surgery to request vital medicines. Review your duty of care for the patients you manage.

Experience
Involvement
Cleanliness
Staff
Appointment
 
19th May 2023


Can’t get through then when you do I’m trying to explain what I need to be spoken over and totally misunderstood e because I wasn’t being listened to. Then being told they don’t know what to do with my referral which also didn’t get there the first time. It is to do with my heart and I value my health , I’m being told there’s no staff call back another day. So I’m still non the wiser what is going on or even if a GP has looked at the referral which was sent weeks ago.

Suggested improvements
Listen and not expect patient to keep calling

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
Written by a patient
13th August 2018


Phoned today at 10.45 and was on hold waiting for an answer then the phone was put down on me not great service

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
7th December 2017


Never phone back when you need medication and when you phone back its shut not very helpful at all

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review The Smithy Surgery: http://iwgc.net/eccyy