Share review of The Rowans Surgery

The Rowans Surgery 2015-05-06 Person 3 5 0

This is a very busy surgery so it's hard to get an appointment, today I called the surgery for over two hours and the phone wasn't even answered (06/05/15). When you do get service though, most of the staff are extremely helpful; especially Dr Hughes from a clinical point of view and Jan from a reception admin view. Although there is a member of the admin team who is extremely unhelpful, comes across very rude and I've seen her upset a few patients with her behaviour, really does give a bad impression of the surgery and lets the rest of the team down, such a shame as everyone else appears to be super helpful and customer focussed!!