The Rowans Surgery, 1 Windermere Road, Streatham, London, SW16 5HF
Shocking lack of care here. Wait weeks to speak to a doc on the phone, then told to come in for an appointment. No appointments available. Not one. And no idea when one may become available. The worst surgery I have ever had the misfortune to use. The phone is never answered. They have no idea about anyone with special needs. No consistency in care. They ignored my written complaint. And I'm still waiting for the manager to call me back. Ironically I was discharged from the hospital into the "care" of my GP. The care is non-existant. I would not recommend this place to my worst enemy.
Shocking service which has gone on the 7-8 years I've lived close by. Receptionist simply put the phone down when politely trying to make an appoint. I got sent to a local hospital to give a sample and was given a pot to provide it in. I arrived with sample in hand to a closed department that no longer provided that service - absolutely no coordination with other supporting NHS facilities locally. Numerous times you wait on 30-45 on hold, if you get through you get offered appoints in 3-6 weeks time unless urgent, where you get offered a call back. I believe this surgery is staffed by temporary/agency GPs as no two appointments have I seen the same person and may explain some of the coordination issues. Just unbelievable that NHS facility can be ran so badly.
It is still almost impossible to get an appointment. Nothing available online. Very difficult to get through on phone. Then poor receptionists just have to tell patients there is nothing. The changes in practice provider were supposed to bring improvements, but these are yet to be seen.
Poor customer service. Good doctors have gone. One nurse in the whole surgery. Doctors who are cold and insensitive and rush you. Absolutely terrible.
Ever since the clinic has had a change in management it has gradually got worse and worse. There is no support offered by the clinic and they refer all medical help to the local hospital. I would strongly recommend choosing another surgery if you are a patient requiring regular attention.