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The Rowans Surgery
2015-06-22
Person
2
5
0
Written by a patient
Written by a patient 22nd June 2015
I find getting an appointment very frustrating. We are told to phone around 8am to get an appointment and when you dial the number you just get a busy tone. I have also noticed when in the surgery that reception staff hardly ever pick the phone up its ringing if they are dealing with a with something and even then are very slow. If this was a business then the business would definitely fail. Also if you ask the receptionist any questions about the not getting any appointments they just shrug their shoulders and say we can't do anything that. I have asked a few times to speak to the office manager and they say she is busy or not in. I have asked her to call to me back but she hasn't called me back. I think the surgery should do a survey with the patients to find out what they really think.