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The Rowans Surgery
2014-10-17
Person
1
5
0
Written by a patient
Written by a patient 17th October 2014
The surgery is awful at getting a patient seen or talking to a doctor at convenient times. The times for telephone consultations are not friendly to the normal work day. Having the duty doctor available during the lunch period would help ease this issue.
Very difficult to get reauthorisation for a repeat prescription, problem exacerbated due to above issues with speaking with a doctor. Where only blood tests need to be looked at for a reauthorisation of a repeat prescription, it seems unnecessary and unhelpful to request an appointment with the patient. There should be a passive way to be able to deal with this process, eg. an email request system.
Multiple mistakes in the writing of prescriptions, on multiple occasions. Difficult to resolve due the problems with contacting a doctor to notify and request the correct changes.