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The Puzey Family Practice 2022-02-23 Person 2 5 0

In 2017 business author Harvey Mackay wrote "You only get one chance to make a good first impression, and yours may be in the hands of the receptionist." Never has this recieved wisdom been more applicable than at the Puzey practice in Rochford. A doctors surgey is a place where people find themselves when they are at a low ebb in life. Illness, be it physical or mental, be it our own or that of a loved one, is something that requires a compassionate approach. When dealing with the stresses and strains that illness tests us with, the last thing we need is to have our struggles compounded by an abrupt, abrasive and accusatory receptionist whose role at the practice seems to be putting people off seeking help from their doctor. This is a shame because everyone else I have interacted with at the practice seems lovely, their dedication and patience more inline with what one would expect from an NHS institution.

A reshuffle at reception perhaps.