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The Puzey Family Practice
2021-11-07
Person
1
5
0
7th November 2021
Absolutely terrible quality of service. 600 calls to try and make an appointment, and when finally answered was told that no appointments are available as they are being held for “life and death” situations.
What rubbish… if you were in a life or death situation, the last place you would call is the Doctor’s, with 999 being the place to go to.
From experience, if you did call the surgery and manage to get through for a potentially serious condition, they just tell you to call 111.
COVID obviously slowed everything down, but it seems as though this is being used as an excuse for poor care and it really leaves you in a situation of genuinely not knowing what to do to get seen for worrying conditions.
Suggested improvements
Answer the phone.
Be more approachable.
Care more.
Actually have Doctors at the surgery.
Explain why service is unavailable or inadequate.
Accept your responsibilities to your patients.
Communicate.