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The Puzey Family Practice
2021-05-14
Person
1
5
0
14th May 2021
Phoned today asking if I could speak with a GP. it took me nearly 4 hours to get an answer. I got through to a very abrupt receptionist who was called Bev. I have had cross transactions with her before. I needed to be able to speak with a Dr. regarding my present state of health of which is life threatening, she said they had no spaces every where was booked, I mentioned my predicament of what she did not seem to understand the seriousness of Kidney Failure and that it can be fatal. I said that I did not like her attitude, she replied by saying she was the most kindest and caring receptionist there.!! eventually after much unprofessional and unpleasantness she gave me a phone appt for later in the day. I have never had this sort of behaviour from the other receptionists it is always her. she needs some in service training.
Suggested improvements
Get this person to some in service training such as inter personal skills or Transaction Analysis, Ill people do not want an aggressive stance from people like her they want understanding and politeness.