The Puzey Family Practice 2022-09-22 Person 2 5 0

When you actually see a doctor or a nurse, they're great. But, like a lot of organisations, the surgery is still using COVID as a mask for its own failings. Firstly, you still can't book online (their website says its due to the advice of NHS England, despite others long since offering this again). Today I've tried for 8 hours to get through. When I did get through, it was a 14 minute wait. I was told it was because its flu season and because of covid, but an understandably cheesed off receptionist. COVID has been with us for 2.5 years and its flu season EVERY year. I have a non-urgent issue and I just can't get a routine appointment. I have to call on the day. Except there's a flaw in that - you just can't get through and they really don't care. Its no wonder our A&E and Emergency OOH GPs are on their knees with people finding no other choice but to go there. I emailed a complaint and got a bounce back to say that emails are not regularly monitored. They just don't care. Its a shame, because the medical staff are all pretty good and I've always been really happy. I came straight off and after 14 years with this surgery, I've moved to another that's going to care enough to give me what I need - a 21st century service that I am able to deal with around my job which isn't too sympathetic to needing to constantly be checking to see if I can get through because of a complete rush of people trying to do things over the phone that frankly they should be able to do online or in advance. God knows what you're meant to do if you're really ill. An absolute car crash.

Don't make it impossible for me to get an appointment.