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The Practice Heart Of Hounslow
2021-04-23
Person
1
5
0
23rd April 2021
The most disrespectful and rude receptionist I have ever met in my life. Always hanging up the phone when talking and interrupting when answering THEIR questions. This guy specifically Mamindr, will say I’m not being rude while being rude. I have complained about him to the manager previously but nothing was done. Just shows patients needs or voice does not matter. My mum waited 3weeks for a face to face appointment to be told the day of the appointment it’s a phone call and we have to wait until 5pm. When tried to explain this to the guy (Mamindr), he was unprofessional and said well book another appointment. This receptionist delayed my mums care and he didn’t even apologise, he just hanged the phone up. 0 respect for this place.
Suggested improvements
Employee understanding people.
Patients voice should not be ignored.