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The Phoenix Practice
2015-03-05
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Written by a patient
Written by a patient 5th March 2015
The male receptionist when I telephoned with a general question/query was extremely short making me feel I was wasting his time and I felt he couldn't get me of the phone quick enough. This sort of person and their attitude is the reason all GP reception staff have a bad reputation. Aand I know they are not all like him. He is definitely in the wrong job as he should have a kind understanding towards people for in fact they are calling as they are unwell and so are reassured by a helpful manner.......NOT an ignorant one
12th March 2015
Response from The Phoenix Practice
We value feedback recieved from our patients. Thank you. Please do make contact with me and provide me with a little more information so that I could carry out an investigation and take appropriate action. Lhahir Ismail - Practice Manager