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The Phoenix Practice 2017-10-31 Person 2 5 0

I have found the doctors and nurses at the Phoenix Practice an absolute delight and very down to earth and humble. However, this all goes to the backburner by the experience I get from the reception staff. They are rude and not helpful at all and most of the times sound like they are shouting at you. We talk a lot about respect to staff in hospitals and GP surgeries and zero tolerance policy, however it seems this is not reciprocated. We cannot even tell them that they are rude as they will try and throw the zero-tolerance policy on your face.