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The Phoenix Practice
2015-05-14
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Written by a carer
Written by a carer 14th May 2015
I tried to call the surgery
they seem to close for lunch for TWO HOURS every day and are also closed Wednesday afternoon
That makes it very difficult to access the GPs as the answerphone diverts you to Barndoc or NHS Direct
other GP surgeries are open 8am - 6.30pm - and often evening & weekend times too - why aren't you ?
25th June 2015
Response from The Phoenix Practice
We agree that if you only try to call us between 12.30 - 2.30 you will not get access to the GP's. You can however get access to our GP's at other times but not on Wednesday afternoon's and weekend's . The practice is happy to meet with and provide you with an explanation as to why this is the case.