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The Phoenix Practice 2015-10-23 Person 1 5 0

Doctors are all great. Getting to them is the problem. The receptionists, bar one or two are absolutely disgraceful. Inefficient, defensive and no sense of good customer relations. They misfile prescriptions and forms on a frequent basis and never apologise. Always a huge turnover of staff. Something going very wrong in how reception staff are hired. Waiting times are ghastly too - can be up to an hour or more before being seen.