The Phoenix Practice 2017-09-29 Person 3 5 0

Oh, how stupid of me, just a patient at the Phoenix Practice Brampton Grove, Hendon NW4, to think that attitudes deeply embedded in one particular member of the Reception team would change, after negative reviews scattered throughout the review facility. Huffing, puffing, signing and rolling your eyes up to heaven being the response to the most simple of request just won't do! I have had completely unacceptable rudeness before and complained. Subsequent visits to the practise saw a greatly improved attitude but today, I was treated to the fore mentioned performance. What is the problem? Is the Phoenix Practice such an ordeal to work for? As an outsider, I would not have thought so. You are dealing for the most part with people who are feeling ill, have concerns for unwell loved ones, are subject to conditions we experience though out our lives or are really seriously sick, all need to have respect shown at that first point of contact, Reception. Again, I went out onto Brent Street angry by one receptionist's attitude and attitude it is. It's not cranky patients imagination, it's one person making their job a pain for others who are the receivers. Practice fine doctors and nurses, professional and concerned. Could the Practise Manager really look into this situation and I am quite willing to come in person to discuss the matter, as I will contact the surgery next week. I worked for over thirty years as a Professional in Public Sector if I had even hinted at the attitude given out by this particular person I would have been blown out. With Thanks and hopefully this matter will receive reasonable attention.