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The Phoenix Practice 2017-09-28 Person 2 5 0

After the rude attitude I got not once, not twice but 3 times within a week from the black mid 30s female receptionist (I don't know her name) I really feel the need to write this review. On the first occasion I thought, maybe she's having a bad day. However she has been consistently rude, patronising, unhelpful. It feels as if she just wants to demonstrate power over patients by ordering them around, being overly abrupt, aggressive and telling patients that they are wrong. She's liked a wicked teacher at school, completely overly aggressive and honestly I'm put off returning to the surgery because I don't want to have to deal with her ever again. I can see many other reviews of this surgery which refer to the "overly abrupt and rude receptionist" so there's a pattern here, she's clearly "looking for a fight" but please don't take out your aggression on people simply wanting to book appointments or get seen by a GP. It's not a big ask.