The Park Medical Practice

Cannands Grave Road, Shepton Mallet, Somerset, England, BA4 5RT 79 reviews

Reviews

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Written by a patient
16th July 2019


The reception team are a credit to the surgery. They are always polite, friendly and keen to help.

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Written by a patient
7th June 2019


Very good experience with the practice whose staff acted quickly when I reported my symptoms

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Written by a patient
15th March 2019


I have just joined the practice after being 15years with my last one , I was quite apprehensive but have to say the whole experience has been so easy , from registration onwards all the staff I have met have been more than helpful , and the reception staff who always have a hard time are lovely . Really happy with the whole experience and reassured that should I need them in the future all will be well

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Written by a patient
22nd November 2018


today 21st Nov is the first time I have had an appointment at the surgery since I am a new patient . When I entered the receptionist was very polite and kind and told me where the waiting room was . Who I would be seeing and what room I would be in . Also that it would come up on the monitor above the door . I saw nurse Angelino she was lovely and very understanding . I must express the visit was easy and my symptoms were listened too and prescribed . A very pleasant appointment with lovely helpful people .

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Written by a patient
25th August 2018


I only joined the surgery 6 months ago cant get an appointment made one for the nurse and then it was cancelled as she was off sick couldn't get another for a month after waiting 3 weeks for the first one. Wont give me the medication without a fight that the hospital has put me on. Phoned up for a repeat as its a controlled drug had to speak to a doctor who reluctantly put it up asked her to send to boots next door as I was on holiday and could pick up today when back just called in to collect and its not there so I now have to wait till next week with no pain relief. Now looking to change doctors as this one is useless!

4th September 2018
Response from The Park Medical Practice

We are very sorry to hear that you are not happy with the service you have received. If you would like to contact me at the surgery I would be happy to look into the concerns you raise and seek to resolve any problems that you have experienced. I regret that pressure on appointments has been extreme recently. This is sometimes the case over the summer as people are on leave and of course staff illness only adds to that pressure. I am sorry you have had the problems you have getting an appointment. Again, I am more than happy to discuss if you would like to contact me at the surgery. Thank you Andy Dorgan - Practice Manager

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Resources

Short link to review The Park Medical Practice: http://iwgc.net/eb6u6