The Nayar Practice

The Nayar Practice 2024-03-20 Person 5 5 0

Able to be directed to the person I needed to see for my treatment.

To allow more than one issue to be spoken about in an appointment. I was happy with 99%of staff ,which is positive ,so maybe team meeting could help with the 1% as I felt it would of been connected issues in my body.

The Nayar Practice 2024-03-19 Person 5 5 0

I can always get an appt within a reasonable time frame to see Dr Cassar ie 7-10days, or if needing to see a nurse on the same day am always offered an appt. Dr Cassar is patient, understanding, considerate, always explains any concerns fully and how to use any medication prescribed.

All good

The Nayar Practice 2024-03-16 Person 4 5 0

It's not always easy to get an appointment on the day you need one but can get one within a reasonable time

The bell on the counter could be better, I know the staff are busy answering the phone but sometimes the bell doesn't work and they don't know your stood there

The Nayar Practice 2024-03-15 Person 4 5 0

I've 2 * the last question as que for ages on phone to then give a phone call appointment, when ideally I needed looking at and checking over, to then me chasing call back up at 5.20pm funny enough they put phone down and i had my phone call,to call back up a couple of days to request a face to face appointment

Cut down wait time get people in

The Nayar Practice 2024-03-15 Person 2 5 0

Utterly disappointing, I was told the Dr wanted to see me, then he proceeded to ask me why I'm there ? Proceeded to ask me who diagnosed me with the condition I have (It was him) only to fel dismissed until I've filled in a piece of paper (quiz) I feel it's rude to talk to the back of his head whilst he looks at the computer screen, looking for who knows what ? Overall I didn't feel this was a positive experience.

Take the time to read records prior to consultation. Actually engage in conversation with the person who is before you. You are missing important information such as body language and making the person feel heard.