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Written by a patient
26th January 2015


I have always had a smear test done by a doctor in the past. I recently had a telephone call from your surgery inviting me in for a smear test, but I now understand that this is done by a nurse. I naturally asked was the nurse trained to do this and would she do a complete examination including having my ovaries check as I have had done in the past many times. I was assured and lead to believe that a full examination including my ovaries would be done. I was seen by the nurse who was curt and efficient, The lady did the smear test but then told me to get dressed, I asked her if she was going to do the full examination to check my ovaries and was told that you could not do that without an ultrasound. I informed the nurse that my previouse doctor had always checked my ovaries and she seemed to think that this was not possible. I came away feeling very let down as I was assured that the nurse had been trained to give a full examination. I know my doctor did check my ovaries as he always remarked how difficult it was to do this because my muscles were very tight as I was very fit and worked out at the time of my last examination. I have spoken to other ladies who attend other surgeries and have been told that the full examination is done by the nurse and have discribed to me how it was done, as by my last doctor.

19th February 2015
Response from The Mayflower Surgery

Thank you for taking the time to give us your feedback. I'm sorry to hear you are not happy with our service. Please feel free to contact me at the surgery so we can discuss your concerns further. Claire Wallace Practice manager.

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