The Mayflower Surgery

Durrington Health Centre, Durrington Lane, Worthing, West Sussex, BN13 2RX 8 reviews

Reviews

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Written by a patient
26th March 2018


I have been diagnosed with Gall stones (A year ago in fact). Lately, they have been causing me a great deal of pain and distress. I have decided it's time to take action and all I want to do is speak to my doctor on the phone to ask them to put me on the waiting list for a removal as has been discussed previously. I can't get past the receptionists! They insist that I have to have an appointment, which I can't get for another month!! All it would take is a two minute phone call with my doctor. I don't need assessing, I've been through all that. It is so frustrating and actually quite upsetting as I now live in fear of the next attack. The last one had me vomiting all day as well as the usual pain.

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Written by a patient
3rd August 2017


I am writing to inform people that this practice aka Limetree surgery is a terrible one. I was sent home after an endoscopy that found I had gastritis, but no one bothered to tell me I had got the H pylori infection. The only way I found out was to buy the test online and got a positive from that. The reason I'm so angry is that they knew all the time and left me to rot at home. I went yesterday and ended up in tears as the locum doctor that I'd waited 3 weeks to see was so unsympathetic although she had seen the cock up. I am a breast cancer survivor and this infection can cause Ulcers and stomach cancer.

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Written by a carer
29th November 2016


My complaint is not regarding the clinical diagnosis provided by DR Sanga but more about her professionalism and attitude towards me. I brought my 5 year old son to surgery because I was concerned about his asthma. Her first question was "how can I help you today?" Whilst giving her the relevant recent history, she cut me short and proceeded to carry out a respiratory assessment of my son. I added that his chest is always clear at which she sternly said "I will listen and I will know". When she diagnosed that he does not need steroids, I raised my surprise. She then asked why I felt that he does. If she hadn't cut me short initially, then she would have known. She did not seem to appreciate me mentioning the concerns that the pediatric respiratory specialist had informed us on a previous occasion that an uncontrolled cough is the manifestation of his wheeze. She suggested that we should increase his clenil inhaler from 2 puffs twice daily to two puffs three times daily. I attempted to explain that the respiratory specialist has always said that in the acute setting, the increasing dose of clenil is inappropriate. She did not appreciate or accept this. She then sternly stated that she will not argue with me and she will prescribe the steroids but she does not believe that they are needed at this stage. Her whole manner, lack of interest in listening to the history and her aversion to want to acknowledge the previous input of the respiratory specialists is what concerned me. I would have felt content if she had respectfully listened to what I had to say especially as she asked me the question at the outset. I felt that she prescribed the steroids to appease me and get rid of me. I did say to her that I felt that she hadn't listened to me but she was not bothered. I believe that the history taking and listening to the presenting complaint as well as the relevant recent medical history is key to assessment and treatment. I would not want myself or my family to be treated by this Dr again. I do however, have a great deal of respect and trust in the other Dr's at this surgery who've treated myself and my family over the years.

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Written by a carer
4th July 2016


I have had to visit the Durrington Health Centre a few times lately to accompany patients. I could not believe how run down and dirty it is. In addition the reception staff seemed totally disinterested in helping patients. I overheard one chatting to a family member on the phone and another was touching up their makeup! I am grateful that this is not my surgery. I don't know about the medical house but the front of house impression is appalling .

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Written by a carer
22nd June 2016


The nurse we saw for our son's vaccinations was very very rude, very uninterested and SHOULD NOT be working within this sector of work never mind with children. She was mouthing off about patients outside of the surgery and generally has a very disgusting attitude towards her work and patients! When my son has to have his next vaccinations i will be making sure that a doctor does them not a nurse! She was also 20 minutes late and couldn't even bother to apologise for her lateness!

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