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The Limes Medical Centre 2014-11-19 Person 2 5 0

The care and advice offered by both doctors and nurses is excellent. A huge let down is the reception staff who don't seem to understand the sometimes sensitive nature of a visit to the doctors or nurse. The patient is asked to identify the nature of their visit within hearing of the next patient, and if it is not on the list of ailments, you are then asked by reception to explain what it is. This is not acceptable. The first point of contact is with reception staff that in my experience are far from helpful, and offer no assistance when making an appointment. Both my wife and I work shifts, so trying to get any help with an appointment is very difficult. Why is there a system of having to go to the surgery at 8.00am just to book an appointment, having to return an hour later to see the doctor.